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Warranty & Return

2 Year Warranty

At TTP Laser We Stand Behind Our Products

Although all our machines are built and inspected with pride under extremely strict guidelines, breakdowns can happen. We stand by our machines with an included 2 year warranty from date of purchse covering normal use of your laser machine (parts only). We will, at our own expense, send replacement parts by ground shipping direct to you. Customer is required to return defective parts, and will be reimbursed a reasonable shipping expense. You may choose to upgrade shipping speeds at your expense. international shipping and any duties/fees are not included.

Exclusions:
- Power supply limited to 1 year from date of purchase.
- Reci laser tube limited to 1 year from date of purchase
- Lenses/Mirrors do not carry warranty.
- Installation cost of warranty parts are not included in warranty.
- Software or issues related to software not purchased from TTP Laser.
- Virus related technical issues.
- Loss of data, time or revenue (Customers should always backup all files!).
Damage through irresponsible use or similar, but not limited to:
- Failure to turn on water chiller
- Failure to remove and routinely clean debris from machine
- Any unauthorized alterations
- Irresponsible use, abuse, neglect, or accidental damage
- Improper storage environment fire, freezing, flood, lightning, improper electrical current
- Failure to clean mirrors and lenses as per TTP Laser guideline
- Failure to clean and lube guide rails as per TTP Laser guideline

HOW THE 30-DAY MONEY-BACK GUARANTEE WORKS

Your refund request must reach us within 30 days after the delivery date. Simply contact us stating your request for a refund. Please include your order number and the reason for the return (your feedback will help us to improve our products and our services)
Equipment must be re-packaged in original crate, and in clean and like new condition. Returns are subject to 15% re stocking fee. All duties, brokerage, and shipping costs associated with the original delivery to you, as well as your return to our facility will not be refunded. Original shipping cost ect. will be based on our original invoiced cost at time of delivery. Any special- order machine is subject to 20% re-stocking fee.
As soon as we have received and examined your return, we will update you via email about your refund. Refunds will be made by the same method of payment as the original purchase
EXCLUDED FROM THE MONEY BACK GUARANTEE

30 DAY MONEY BACK GUARANTY

We truly believe in our Laser Machines - that's why we originally founded TP Laser. We only develop products that we are 100% convinced of. Since we love the products ourselves and designed them for our own personal use, we believe that you will love them just the same! That is why we offer you a 30-day money-back in case you are unsatisfied with our Laser Machine. We will accept the return of the opened product to us within 30 days of delivery.